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31 Messages
Xumo stream box shuts itself off
After a 28% increase in my Comcast bill, I called customer service to see what could be done. I had a very minimal cable package but fast internet. I never had even hooked up the cable box that I got from Comcast since I didn't really need it. What they offered was a pretty good deal including a new stream box from XUMO. I went to my local Xfinity store, took in my old cable box and came home with the new Xumo. I was able to get it set up and configured and add in credentials for the various streaming service I use outside of Comcast. Everything seemed to be working fine. After a few hours I came back to watch TV and noticed that when I turn the TV on after a few seconds the power light on the Xumo went out. Now I can't make it work at all! If I remove the power supply and plug it back in, the box works for a few seconds then the power light begins to flash, then it shuts off. I tried moving it to different outlets, I reset my cable modem just for fun, but the behavior continues. So while it seemed like a promising new piece of technology, it's frustrating that it can't work. After doing some searching on the internet I saw a forum post on the spectrum cable forums. Dozens of people are reporting the same issue, basically the zumo powering off after a certain period of time! I also spoke with Xfinity support they went through some basic troubleshooting but couldn't resolve the issue. I have an appointment scheduled for a Comcast tech to come to my home and troubleshoot. in meantime I was thinking of just going back to the Xfinity store and getting a replacement stream box. But in reading the spectrum cable forum, people are saying that a replacement Xumo box did exactly the same thing! I was also told that this device is new for Xfinity and had only been out about a month according to the tech I spoke with on the phone. After all of this my question is are other people having the same issue and have you been able to resolve it?
Accepted Solution
user_gg0is2
1 Message
10 months ago
I have been having the exact same issues and Xfinity couldn't help. Just tried the home button on the remote and the button under the xumo box trick and it worked!
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user_zu5bp3
3 Messages
11 months ago
I have a similar story, bill went up, called, changed plan, xfinity Flex box wouldn’t work, they sent a xumo box and now xumo wants to watch what xumo wants to watch. Xumo keeps changing the channel every 3-15 minutes.
I feel your pain
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user_ikjspq
3 Messages
11 months ago
Exactly the same experience.
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user_ikjspq
3 Messages
11 months ago
This issue is occurring with Spectrum users who have a XUMO box as well:
https://community.spectrum.net/discussion/comment/185580#Comment_185580
My flex worked great for years, then it suddenly wouldn't work or reboot. Replaced it with XUMO. Set it all up and it worked well. Later on the same day, it wouldn't reboot no matter how many times I power it off and on.
Switched back to my Roku and it works just fine. Please let me know when Xfinity resolves this issue.
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user_ikjspq
3 Messages
11 months ago
I read online where someone said to press the home button on the remote while the Xumo receiver box was rebooting after unplugging and then plugging it back in. It worked. My Xumo stayed powered on and all my settings were still there.
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Badhoney
1 Message
11 months ago
I also had the same problem tonight.
I presded the button on the back of the box (look for the 2 arrows) + the home button at the same time. It worked (for now)! I hope that did the trick. It is concerning that the box does it's own thing though.
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user_wf2fya
1 Message
11 months ago
Literally going through the same thing right now.
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user_t6logu
1 Message
11 months ago
[Edited: "Inflammatory"]. Mine won’t stay on long enough to even get to the main page. After “Hello Hola” it just turns off and I get “No Signal”. I’m just gonna buy a Roku and get rid of all non-internet Xfinity products for good.
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user_zu5bp3
3 Messages
11 months ago
Yes!!! Similar story here. I had inexpensive internet but I had a flex box that was free with my account and it worked great. My bill went up and I had to call and change my plan. As soon as they ‘flipped the switch’ to my new plan, my flex box quit working.
———— Long story short I’m on my 2nd Xumo box and it changes channels back and forth and shuts itself off all the time. It’s the worst and getting ahold of customer service is non existent lol. I’ll stop in to the xfinity store soon.
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user_x7tuw4
2 Messages
11 months ago
Same exact scenario. Bill went up.... called.....switched to xumo. One xumo box worked immediately until 4 days later it went completely out (light goes and can't reactivate). The other xumo box I've had to replace 2 times since the light won't stay on. The last time I went to the Xfinity store for a replacement the rep finally admitted that a lot of people were having "issues" with the box and it wasn't just me. I'm about to return both and just keep internet only at this point until they can get the kinks out
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user_pjlpqy
1 Message
10 months ago
Same exact issue. My box worked for about a week and then cut itself off. I tried unplugging it. It tries to reboot for a few seconds and then crashes again.
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user_eklbv9
1 Message
10 months ago
Yeah just came home with the Xumo box from the local xfinity store. Set it up around 300pm and by 1000pm the thing was shutting off nothing would work. I can't say I followed the suggestions about because i never pressed the home button plus the button underneath the box (2 arrows) but i pressed enough of them for the box to stay on though. Really weird, that plus the lag in the remote/box, plus trouble connecting the remote to control my tv is already bumping up against my frustration limit. Probably will be returning this Xumo box to the store on Monday.
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user_x4n576
4 Messages
10 months ago
Xumo box works at first, when I first set it up - and then I leave for a few hours - and I come home the box its off and when I powercycle the unit it turns on, I get the "Hello" screen, it changes to the Xumo logo spalsh screen and then immediately shuts itself off again.
THIS HAS HAPPENED TWICE!!
I had the same Xi6-A for years in the same spot and never had any issues. Now I have wasted my time going to the store for these shitty xumo boxes twice
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user_t43snc
1 Message
10 months ago
I'm having ALL the same issues with Xumo Box everyone else is having including a technician had to come out and fix issues. Got mine to stay on after that but on every app it freezes every 30;seconds and have been having issues with my Internet now. Never had internet issues (expect for power outage) until I got the Xumo Box. I'm going to go buy a smart TV and take back the Xumo Box back to Comcast!!!!
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user_0g2e2t
1 Message
10 months ago
I just found the solution. When the Xumo Box auto shuts off, it falls out of sync with the TV. For example, when you press the power button, the TV and the Xumo should turn on. Because of that auto shut off feature, the TV remains on, while the Xumo is off. So, how I fix this is, I got up and turned the TV off by the switch on the set of my TV (not via the remote because that would trigger the Xumo to turn ON). So then with the TV off via the set switch and the Xumo off via its own protocol, I pressed the power button on the remote and they both came on in sync. Easy Peasy.
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