Xfinity mobile plan for a year free was a scam and lie

user_vpej51 Hello and thank you for reaching out via our Xfinity Community Forums. I can understand how frustrating and disappointing it must be to see an unexpected charge like that, especially when you were assured it would be free for a year! It sounds like there was a clear misunderstanding, and I sincerely apologize for the trouble and inconvenience this has caused you. Please don't worry; I'm here to help get this straightened out for you. I'd be happy to take a closer look at your account and the details of the promotion you signed up for. To do that, could you please send me a direct message with your name and address? Once I have that information, I can review the notes from your conversation with Alex and investigate why you're being billed for the Xfinity Mobile Unlimited line despite the promotional offer. 

 

To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

Thank you for bringing this to our attention. I appreciate your patience as we work through this.