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user_8ae569
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3 Messages

Thursday, May 18th, 2023 3:32 AM

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Press exit or menu to exit app keeps popping up

“Press exit or menu to exit app” keeps popping up  when I’m streaming on the Paramount + app. I’ve tried the posted steps like turning off notifications etc, to no avail. Please help this is beyond frustrating 

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Updated 

1 year ago

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CCDaniel

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606 Messages

2 years ago

 

@user_8ae569 This is not the experience we want for you and I appriciate you trying to troubleshoot prior to reaching out. I'm here to assist you with getting the all figured out.
 
Have you tried to log out the clearing the Cache and logging back in? There is a great walk through at https://www.xfinity.com/support/articles/x1-clear-cookies-and-local-data-storage.

 

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user_8ae569

Visitor

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3 Messages

@XfinityDanielC​ 

Gave this a try didn't work and had to put in passwords for all my apps again sigh. 

1 year ago

0

user_ee0e1f

Visitor

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6 Messages

@XfinityDanielC​ doesn't work. I've tried all suggestions and it's not working. It's the most annoying inconvenience. Blocks my shows. 

1 year ago

0

CCElizabeth

Problem Solver

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908 Messages

All,

 

 

 

Please see this post with an accepted solution for this issue. Please let us know if the issue is resolved after trying the steps provided.

https://forums.xfinity.com/conversations/x1/press-exit-or-menu-to-exit-app-keeps-popping-up/6455d2be5f43f561c4d1aba0

This reply has been converted into a comment

I no longer work for Comcast.

1 year ago

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user_ceebe7

Visitor

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3 Messages

2 years ago

This only happens  via Xfinity Flex Box Hub to access Paramount+ App.  If you get out of Xfinity Flex and go to the regular Smart TV Apps with the TV Remote (not Xfinity's remote) you watch Paramount+ that way and the annoying message does not happen.  It has to be bad programming conflicts/memory/cache etc..  issues between just Xfinity Flex App and Paramount+ app when used together or low memory stats given by Xfinity for such apps.  You can clear out cache/stored data but it will happen again.

0

CCElizabeth

Problem Solver

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908 Messages

1 year ago

All,

 

 

 

Please see this post with an accepted solution for this issue. Please let us know if the issue is resolved after trying the steps provided.

https://forums.xfinity.com/conversations/x1/press-exit-or-menu-to-exit-app-keeps-popping-up/6455d2be5f43f561c4d1aba0

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