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user_lqje2c
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Friday, August 8th, 2025 3:42 PM

RE: audio out of sync using xfinitystream app on firestick

@user_uq3lm5​ I have the same exact issue with MGM+ streaming. Everything else on Xfinity is fine. Only MGM+ streaming is off. The MGM+ channels are fine. Have found no solution.

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16 days ago

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XfinityAmira

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4.6K Messages

4 months ago

Hi user_lqje2c! Thanks for visiting our Xfinity forum. We appreciate you being a customer with us, and my team is here to support you. I am sorry to hear you're running into this same syncing issue with MGM+ through the Xfinity Stream app. To confirm, are you also using the Xfinity Stream app on a Firestick? 

 

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user_lqje2c

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5 Messages

Yes. I am using the Xfinity Stream App on a FireStick

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4 months ago

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XfinityVictor

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1.9K Messages

 

user_lqje2c I am happy to help you troubleshoot. First I will ask a few questions to better understand the root of the problem. We value you as a loyal customer and would like to resolve this issue, so you can enjoy our great service.  To avoid repeating any steps you may have already taken, can you please describe what you have done to resolve your service issue? 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 months ago

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user_lqje2c

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5 Messages

What fixed the last guy? That would be less typing.

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4 months ago

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XfinityAmira

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4.6K Messages

We would love to go through the same troubleshooting with you as well, user_lqje2c! For troubleshooting purposes, have you tried uninstalling the app and then reinstalling it? Also, do you run into this same issue if watching the Xfinity Stream app on a different device (cell phone, tablet, computer)? 

 

Thanks for your time and help with this! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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user_3d1522

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1 Message

18 days ago

MGM+ audio is out of sync.  Another user posted this issue but was not given resolution online where everyone could see.  Or maybe there is no resolution,  it’s not helpful to ask someone to DM when reporting a problem.  What is the resolution?

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XfinitySean

Official Employee

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335 Messages

Thanks for reaching out through our community forums, user_3d1522! Sorry that your running into audio issues when using MGM+. In most cases there isn't a fix all as there are often differing factors to each instance, but we'll see if we can get to the bottom of your issue! To get a better idea of the situation, what kind of device are you watching MGM+ on? Is it through an X1 cable box, streaming device, or mobile device?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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16 days ago

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