Visitor
•
3 Messages
Tvapp-00100 Error on Roku Express
I'm getting Tvapp-00100 Error on Roku Express. I'm able to use the streaming app on my other TV with Roku Streaming stick. Please advise.
Visitor
•
3 Messages
I'm getting Tvapp-00100 Error on Roku Express. I'm able to use the streaming app on my other TV with Roku Streaming stick. Please advise.
Official Solution
XfinityChristina
Official Employee
•
923 Messages
3 years ago
Hello, all. We are aware of an issue impacting Roku Express users where they receive the error code Tvapp-00100. Our engineering team is working hard to resolve this as soon as possible. If you have additional questions please let us know here.
Others have found sucess in recent updates relating to unistalling and reinstalling the app. For those still experiencing issues, we are working towards a solution. Thank you in advance for your continued patience while we work to resolve this issue.
0
0
user_d2407c
Visitor
•
1 Message
3 years ago
Same here - Sept 3 @ 8PM EDT.
Restarted Roku, removed the Xfinity app on the Roku, re-added the app. Authorize on a web browser successful but Roku returns to the "We had trouble signing you into the app. Please try again later. (Error: TVAPP-00100)
0
jsessa1155
Visitor
•
3 Messages
3 years ago
The issue is only with my Roku Premier. My post says Express, but it's a Premiere. The app works on the Streaming Stick + and the new Ultra LT I had to buy today.
0
0
Sbradone
New Poster
•
21 Messages
3 years ago
Yes, it's just the 4k/premier/ultra ones. Express units are fine. I've been trying for three days to convince Xfinity that their software update (that I believe was on 8/30) is at fault. They keep telling me to uninstall and reinstall the app.
0
user_fda006
Visitor
•
2 Messages
3 years ago
Having the same issue with our Premiere. It just started on the 1st of September for us. There may be something to the “software update” theory.
0
user_fda006
Visitor
•
2 Messages
3 years ago
Having the same issue with our Premiere since the 1st of September. There may be something to the “software update” theory.
0
0
Sbradone
New Poster
•
21 Messages
3 years ago
Per call to support - it's a software issue that has an eta fix of 4 am pacific time zone.
Rather than blow off the app just wait until tomorrow when supposedly the app will be updated. Bottom line I finally got to a support person who acknowledged that it's a software issue on their side.
6
hockeyfox
Regular Visitor
•
3 Messages
3 years ago
Same issue for me as well. Mistakenly thought going through the various suggestions by xfinity would fix the problem resulted in a big nada. Anyone get this issue resolved yet?
2
user_221247
Visitor
•
1 Message
3 years ago
I’ve tried everything I can think of. Not working. Works just fine on my phone. Not on my roku.
0
pr4127
Visitor
•
5 Messages
3 years ago
Same is happening with my 2 Roku Expresses. I spoke to two reps yesterday and my problem was upped to an advanced tier. Today a rep told me the problem is in the Xfinity system and people are working on a resolution. Because I had spoken with a rep my ticket would then result in a phone call when the issue is fixed. We’ll see.
0
user_5c4079
Visitor
•
1 Message
3 years ago
Same problem on our Roku Box. On the phone with Xfinity support.
The tech reported that he reset our account and had me retry. Same error. Asked me to restart the Roku. Did that, and the app reported "Error -500." Asked me to confirm I had wifi, so I streamed Netflix. Asked me to try the app again. Tvapp-00100 again. Am now on hold while he speaks with Senior Colleagues...
Senior Colleague says this is due to a backend outage. Not just affecting Roku, but Samsung and other systems. Has been occurring about 4 days. The estimated time of repair was September 2. They're trying to overwrite the broken application, but haven't managed to fix it yet.
5
0
AtlantaRTA
New Poster
•
5 Messages
3 years ago
Doesn't work on a Roku 5147X TV. Worked up to 9/6 in central FL. Streams fine on Win10 or Android. XFINITY APP.
0
0
user_991dde
Visitor
•
2 Messages
3 years ago
9/7: Doesn't work on Roku Premier starting 9/1 in Eastern PA. Blamed Ida at first and Philly is still recovering from her as is Comcast.
I've tried -
Left the Roku powered off for a day.
Factory reset on Roku.
Deleted and reinstalled app numerous times. Reset modem.
Swapped out modems and routers.
App works on my Android phone.
App works on LG TV (Roku would be much easier to use than anything on LG.)
1
0
user_jc1209
Contributor
•
41 Messages
3 years ago
9-7 Woodbury, MN. Same problem with registering a Roku Ultra device (TVAPP 00100), that I have been using with xfinity streaming for years. I have tried all the solutions online and on this forum: factory reset Roku, reboot router and modem, change DNS back to xfinity, etc. to no avail for several days. The device works for all other streaming apps except xfinity. I have several other Roku TVs that still work. The problem is not on our end.
(edited)
0
0
AtlantaRTA
New Poster
•
5 Messages
3 years ago
Comcast acknowledged updating the Roku App and created a higher level ticket. When I asked about making any account changes they just deferred to the higher level tier ticket, thats above 1st line CSR usually. As mentioned it's likely a Comcast authorization issue. Will they get it worked out or send new App update, we will see. Get my laptop hook up an HDMI cable works far better than Roku App anyway.
(edited)
0