Enhanced Speed Market - Still Seeing Previous Speed

Hi there, I am having the exact same issue with an S34 - activated okay but stuck at the old (SB8200) speeds ~450 down and 40 up. Can you help please?

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XfinitySara

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9 days ago

Hey there, @pleare! Thank you for leaving a comment with you similar concerns on this post. You've come to a great place for help! Our team is awesome to work with because we'll do everything we can to review and resolve your concerns quickly :) First, have you recently reviewed these Connectivity Troubleshooting Tips, just to see if the speeds improve after a few simple steps? I find that a great place to start, but if you still need our help, let us know!

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pleare

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Thanks for your response, yes I have done that and also had a technician on chat trying to help. We bypassed the router and went directly to the modem with ethernet cable to PC but the speeds actually were worse! I only got ~90mbps up and down when connected to the modem.

The technician did push a 'provisional file' up to the S34 but it did not change anything. I have checked all the cables for damage or kinks etc but they look fine.

Any more thoughts?

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2 days ago

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pleare

Enhanced Speed Market - Still Seeing Previous Speed

XfinitySara

pleare

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