How To Talk To A Human Representative

I tried to pay my bill online via the app and the website, but it said that my contact information was not verified.  I tried to do a transfer of account to my son, since he is the one living at the address on the account, and the email was sent to an account that is never used.  We were told the information would be sent to his email, and it was not.  How can this be fixed?

Or if I could get another verification email, it would be greatly appreciated.

We'll be happy to look more into this for you @user_z9sjwy. 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

@XfinityMarshante​ why when I called this number do they try to offer me a medical emergency device and when I told the lady I am not interested in that they put me through to a line talking about Medicare part a and B. I even doublecheck the phone number twice to make sure I had called the correct number that you had listed in your comment.

@KatWalk​ Yup...I had the same issue....incredible.  It literally makes me wonder if this forum is a scam.  Oh...and this is the message I got on the chat support  "We want to help resolve your issue as quickly as we can. Your wait time is 1 Hour 10 Minutes . Your Position in Queue is 54"

Good evening @user_7u5c9s and thank  you for reaching out on our Forums with your concerns, we appreciate it. I see that you have some billing and email issues, we can address both for you. Since discussing billing issues will require us to get your account pulled up using personally identifiable information, can you please send us a Direct Message with your first and last name along with the address on the account so we can better assist? 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Hey there, @user_5y43cc​! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I do apologize for the experience with getting your services squared away as you would like, and the billing concerns. We would be more than happy to help look into the details, and clear everything up. Can you please send us a DM to get started?

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pen and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

A "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

Thank you for your feedback and joining the Xfinity Forums community, Toonce. I know managing passwords can be overwhelming, and it's easy to forget which one goes with which account. That’s why Xfinity recommends updating your password regularly to help keep your account safe and secure. To make things easier, we’ve put together a few simple steps to guide you through the process. If you ever forget your Xfinity password, don’t worry, you can reset it anytime at xfinity.com/password.

@XfinityThomasA​ = If that's true, you are the only official xfinity employee!

While I may be one of a kind, Toonce, I'm also incredibly fortunate to work alongside some truly amazing colleagues. We're all here to support you and make sure you get the help you need. If you're looking for more ways to get in touch with us, I’d love to share this helpful link: xfinity.com/support/contact-us. We’ve got options that work for you.

No, of course it wasn’t answered. I haven’t talked to a human being.

I have a pace error on my TV, which has been a known Xfinity issue for several years. I keep going around in circles with your foolish AI. I need to talk to a human being

is a human being going to reach out or not

@user_nzurr1 We appreciate you reaching out for support on your TV concerns. As a friendly reminder the Xfinity Forum has never been designed as a place to receive assistance in "real-time". Can you please direct message me your first and last name along with your full service address so that I can assist you further. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.