I received an email saying that I would be receiving a loyalty discount for the next 12 months, but my next bill shows the full amount. Please rectify the billing amount.

I've seen only in these forums a member saying that to activate the Apple Watch via the Reward ($300 back on a $300 watch, if the SE Gen 2 - perhaps $300 off a more expensive Apple Watch if one desired) one must have an Unlimited Data Plan from Xfinity Mobile. I don't see that in the specs anywhere

My old modem died, so I went to the Xfinity store and got a new xFi Gateway. My phone is no longer compatible with the Xfinity app, so I can't use the app to activate the modem. I tried to call XFINITY customer service at 1-855-OK-BEGIN (1-855-652-3446) and 1-800-XFINITY (1-800-934-6489). But it was

I have been misled twice in recent weeks by dishonest Xfinity phone customer service agents. I initially chatted and then went to an Xfinity Store and finally called in to try to reduce my nearly $350 monthly bill. I specifically wanted to know why I wasn’t getting a three product discount as one of

I am trying to utilize the free Xfinity mobile line for xfinity internet customers promo but it is not applying to my account. I am trying to upgrade to the premium for $10, as opposed to free. Please assist.

My son is in Europe and Global Travel Pass does not seem to be working despite his line on my account showing that it is enabled. When he landed he got a text giving per text and call rates and telling him to activate global travel pass.  His data is not working at all.  What are my next

First off, I've spent over 3 weeks troubleshooting this issue, to include over 7 hours yesterday. 4 hours straight of which I was transferred to Twelve (12) different agents due to their chat software glitching and disconnecting them from me.  Thus I had to repeat my issues TWELVE times!! &nbs

Is the G54 compatible?

After multiple outages and phone calls, chat, etc. since 5/12/25, a technician physically came to my home on 6/12/25. He installed a new WIFI modem and TV box, did some rewiring on the side of my house and checked the line(s) at the telephone pole. During his visit he told me that he had done a driv

Getting a blank page

I received a message yesterday saying that my start kit was delivered at the front door. I checked the front door, mail room, and asked the apartment manager a couple of time to find the package but failed. To get the start kit, I can either get a replacement or pick up at a nearby local Xfinity sto

I've tried three times to post to this forum to no avail. I can't get through to the phone lines. I spent an hour on the phone with the automated system this morning and all it would do was reset my modem and tell me to call back later. After telling the system I wanted to remove services I finally

Last month i subscribed to Max basic with ads and now I want to cancel it. There does not appear to be a way to do that. the Max app on the x1 device says to cancel in the xfinity app and the xfinity app says to cancel in the x1 device.  I see others have received help with this here, please h

My wifi went down last night. Cable tv is fine.  I did all the troubleshooting steps, unplugged power, cable, etc.  Please help!

Why are my upload speeds capped at 2 Mbps when I've signed up for the 1 Gb plan?I've tried contacting customer support many times. The automated AI keeps saying that my modem needs to be reset which I've done at least 5 times now. When I unplugged my modem and called, the AI put me on hold (for alm

Cancelled my service on July 2 - still getting a bill - had a 20 minute call with customer support who assured me the bill was resolved - still see on it my account - chat agent today said order is still pending - what order?

Lost service yesterday afternoon. Have done countless AI modem resets and when I call back in 10 mins, says to call back in 10 mins , it's like I'm stuck in a loop. I can't get past that step. I set an appointment for tech to come which triggered me receiving phone call telling me outage was fixed.

New PC, using Thunderbird Windows 11. Xfinity blocks me as I try to log on to complete the setup. "Access Denied. You don't have permission to access http://login.xfinity.com/login" on this server. I've spent ~2 hours on chat with Xfinity techs who can't fix the issue. Last week setting up wife's ne

Hello, I ordered the 1gig/1gig plan as part of Xfinity's new promo tiers. My upload is capped at 100mbps. My old plan gave me 150mbps. I am wondering if the person that placed my order made an error. Modem is an Xfinity Gateway.

On 10/1/2024 my Xfinity bill says I get Peacock FREE until 8/17/2025 So I followed the instruction on the Xfinity activate-peacock website and here is what happened … I followed Xfinity’s instructions … 1) Went to the Xfinity activate-peacock website. I logged in as (my primary email address) . 2