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Metv not working

Why is Metv not working? Champaign, llinois

Question

 • Channels and Programming

15.6K

20

Accepted Solution

Xb8

Hello, I have the 1 gigabit internet package. I would like to try the Xb8, how do I request one?

Question

 • Customer Service

6.4K

29

Accepted Solution

Closed

Public IP address

My speeds are fine and the internet is stable. The problem is my public ip is showing that I’m somewhere in jersey while I’m actually in Washington state. That’s causing my game to connect me to a server on the other side of the country which gives me a high ping. There are servers in Portland and o

Question

 • Your Home Network

89

3

0

Accepted Solution

Closed

Public IP shows wrong location since Comcast outage 4/18

Ever since the all-day Comcast outage on 4/18/2022, my Public IP is showing me in NJ - but I'm in WA! My 'local' streamed channels now don't work ("Not available in your area") and all MLB.tv games for my team (not from NJ or WA) are blacked out.  Comcast CS says it's my router but I've reset

Question

 • Your Home Network

208

4

0

Accepted Solution

Rejection of outgoing email while in PortugAL

I am in the Azores, Portugal, for the summer once again. In previous years, I've had no problem with accessing full use of email through Thunderbird. This summer has been an endless string of error messages refusing to handle outgoing messages. I regularly get this message: Sending of the message

Question

 • Email

80

6

0

Accepted Solution

emails missing in searches

Hi, I've noticed for about a week that when I search my emails on my PC, the search results are only a fraction of the actual emails expected.  I tried signing out on all devices, and using a new browser, with no improvement.  I couldn't find any email settings that I thoug

Question

 • Email

126

7

0

Accepted Solution

Lose Internet access multiple times a day for about 10 minutes each time. Affects all devices in house.

For about a month now I've had issues with my service. Multiple times a day, I have issues with all of my devices simultaneously.  Symptoms include: * No connection to Internet.  Sometimes the network icon on my computer screen indicates a connection, but web pages won't load and I get a

Question

 • Your Home Network

79

2

0

Accepted Solution

Credit for service interruption

We have had numerous outages over the last week (or more), and I have successfully requested credits for two separate incidents on different days. I went to process a credit for yesterday’s hours-long outage and was told ——- Your account isn't eligible for a credit at this time Sorry, your ac

Question

 • Billing

96

2

Accepted Solution

Xfinity beta streaming app freezes frequently

The Xfinity beta streaming app freezes frequently. The app is installed on a Fire TV stick 4k Max which is connected to a Samsung TV using an ethernet connection.  I had a previous generation Fire Stick with the same problems. I have researched and tried everything including uninstalling an

Question

 • Xfinity Stream Website

1.3K

10

Accepted Solution

Cannot login

I'm trying to set up internet for my college house I'm moving into in a month and I got all the way to putting the student package in the cart but didn't pull the trigger. Now when I attempt to login to my account on xfinity it gives me an error saying that the page didn't load correctly. I've tried

Question

 • Sign-In and Account Management

26

3

0

Accepted Solution

Senior citizen or military discount

Just activated new account but forgot to request senior citizen or military discount. Do you offer either one of these discounts, if so could you please provide a means to do so?

Question

 • Billing

53

2

0

Accepted Solution

Acp credit not applied

I signed up for and received the acp benefit. It applied just fine the first month. This would have been the second month. I saw it wasn't on my bill. So I called. Call 1. Doesn't always apply on exact same day. Can check later. Call 2. Still hasn't applied. Check back later. Call 3. Sometimes won't

Question

 • Billing

919

14

Accepted Solution

iPhone SE (2022) promotion

There is currently a Apple iPhone SE (2022) promotion (until April 26). Free iPhone SE (2022) if you are new Xfinity mobile customer, transfer number and sign a 24 month contract plan. My questions: Can you get two iPhone SE (2022) and sign up for only one Gig plan (1gb)for $15 a month for both

Question

 • Xfinity Mobile

379

2

0

Accepted Solution

Emails from my domain going to Xfinity recipients spam folder

I have a domain and email hosted via Host Gator. As of the last few weeks, my emails are being regularly delivered to the spam folder of @comcast.net email addresses. This includes my own @comcast.net account that I use for testing. I recently updated the SPF record as it had a mistake in it. How ca

Question

 • Email

72

4

0

Accepted Solution

Service

Asked for extenision and they still suspended my service

Question

 • Billing

46

1

0

Accepted Solution

Xb8

And like everyone else in here, I did ordered an XB8 2 weeks ago and I was told to go the nearest store to get it otherwise I’ll be charge a delivery fee, I went to the store and they told me that the XB8 is by delivery only! So here we go again, I did call back place the damned order and guess what

Question

 • Customer Service

280

4

Accepted Solution

cnngo

CNNGo on Xfinity stream has been on a continual commercial break. I am able to watch all other TVGo channels

Question

 • Xfinity Stream Website

37

2

0

Accepted Solution

Netgear CAX80 Modem Router

Have Netgear CAX80 Modem Router I purchased. Had approximately 15 months. Power light is solid white-no others lit or blinking. Is disconnected from home network. Have powered off/on cked connections but situation is same. Did hard restart to factory settings but no changes. Determined not current s

Question

 • Your Home Network

46

3

0

Accepted Solution

Cancel AMC + Subscription, Please Assist

I would like to unsubscribe from the AMC + add-on service but it is not listed on my Flex subscription page. Please advise!Thanks.

Question

 • Billing

41

3

0

Accepted Solution

No Peer to Peer or chat icon on Forum page

I just signed up to the forums to ask a question regarding DVR playback issues, In almost every post in these forums, the Xfinity agent asks you to "PM" them using the "Peer to Peer chat icon at the top right of the page next to the bell", but I don't have that icon. All I have is the bell and my pr

Question

 • X1

161

1

0

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