What is my account balance?

I have the 2100/300 plan and I also have a VoIP telephone line that I need to use as well. I take it the Netgear CM2050V is still the only enhanced speed modem (short of renting Comcast gateway for the rest of my life) that also has a VoIP Analog Telephone Adapter (ATA)? I asked because the upload s

Increased my bill without notice

Fyi, The email link you sent does not connect to the login. It just sits there.  I went to the xfinity webpage separately to sign in so I can continue with my comcast email.

Hello, I recently upgraded to a 1000 MBPS plan with the help of a live agent on 7/3/2025, however the Xfinity app still shows my previous plan of 600 MBPS and the internet usage has not shown any updates from past two days. The Xfinity website shows the new speed, I am unsure of the discrepancy b

Here is a solution to the random recording problem. Many, many of Xfinity users have random recordings appearing in their Scheduled recordings list. I have had to delete thousands of random recordings and it's very frustrating. The reason it’s happening is that channels we would never watc

Ok I get it, do not try and tag the ticket, if I have to type this thing out one more time I’m gonna flip. My internet has a 2.4g and 5g version I’m sure you know, 5g is much faster and I need that for work. The 5g stopped working. I cannot connect to it. I have restarted the modem, I have troublesh

Why do you have a "Nap Mode" that doesn't even save power? It is really annoying. I have the TV on most of the day. I don't want it to go to sleep or in "Nap Mode." All of the other posts on this are just closed saying we don't support turning it off. Why did you create it in the first place? Did a

My Amana smart thermostat intermittently drops WIFI connection. It worked fine for one year. I had a new thermostat installed and it still drops connectivity, so I don't think it is the thermostat. After it disconnects, it sometimes automatically reconnects itself, but most of the time I have to reb

One of the addresses on my account isn't receiving the channels we're paying for. The website says we are paying for X1 TV, Digital Starter Plan, 140 channels. The tenant here can only reach about a dozen channels. Specifically showed me that when he turnes to Discovery, he sees a message saying AI

I qualify for the WiFi Boost guarantee as I am an Ultimate TV Gigabit subscriber. How do I get the WI FI Boost Pods for my home? I have done all the requirements of downloading the Xfinity App and Testing...

Looking to cancel my internet services and hoping to be able to send a direct message to initiate the process.

Losing internet in a house that needs internet to run HVAC and other smart devices. Updated to a new modem approved by Comcast, along with a Netgear phone.  The internet works great, but when something happens when we're not here, the modem light turns red and ceases to transmit.  The Cab

I have two email comcast.net email accounts and I would go to comcast.net to login. Since Saturday, 2/1/25 I am unable to get logged in. The page goes to Xfinity.com and I click sign in and it just keeps going in a circle. Can't get into email accounts. I tested sending to the email addresses and i

I have been having issues with my phones connecting to our pods ever since we got them. It is behaving exactly the same as this other support post that was posted a few months ago: https://forums.xfinity.com/conversations/your-home-network/xfi-pod-issue/6795859182448c7bf16bfca0.  Someone state

I posted this question in the wrong forum (App), hence the re-post. --- Xfinity offered me to upgrade my data modem for free recently, and I took to offer. I live in a rural area with no cell phone signals. After plugging in the new equipment and going through the steps in the app, it just hung th

The network does not connect with my laptop

How can I access my email?

So, after trying to chase an XB10 gateway down for a year it looks like soon I shall be able to get one here in the Twin cities of Mpls/St Paul according to what Xfinity is bombarding my Facebook account with. The sad thing is the local store all admit they have no clue on speed upgrades etc. and te

For the last month or so, email is taking forever to download. My devices are running on the latest iOS and my mail setting is on IMAP.  I have tried to delete my email account and reinstalled it, but no help.  Some people suggested turning the iPad off and restarting.  No improvemen